February 2008 — News
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Joyent's Hosted Apps Back Up, Going Open Source
"Customers of these services are rightly outraged.... I apologize for the outages," Young wrote in his post. "While these measures do not get back the eight and 10 days of downtime, I hope they do send the message that we value all of our customers."
According to Young, so far, customer reaction to the incident has been mixed.
"A lot of people have been appreciative and happy--and some people are outraged," he commented. "I understand the outrage, and we're trying to listen to them and say, 'You're right--it should be bulletproof ... but that kind of service is going to cost more.'"
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About the author: Becky Nagel is executive editor, Web Initiatives for the 1105 Redmond Media Group and the editor of Redmondmag.com.
Proposals for articles and tips for news stories, as well as questions and comments about this publication, should be submitted to David Nagel, executive editor, at dnagel@1105media.com.
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