Incident IQ Adds Ticket Wizard, Templates and New Analytics Capabilities
Incident IQ has released an update to its cloud-based IT support and help desk system for K–12 schools and districts. The Winter 2018 update includes a range of new features for teachers, IT staff and administrators.
Global Ed Tech Investment Soars to Record $9.5 Billion
There's never been a better time to seek funding for education technology. According to Metaari, 2017 turned out to generate the most investment dollars ever in the learning technology industry. It topped $9.5 billion globally, up from $7.3 billion in 2016, which was itself 46 percent higher than the $6.5 billion in investments made in 2015. The latest year's funding went to 813 ed tech companies, the highest ever recorded, according to the learning market research company.
1 in 10 Phishing E-mails Fool Users in Education
In a recent study, 10 percent of simulated phishing e-mails sent to users in education institutions were successful, triggering the recipient to click on a fraudulent link. That's according to the 2018 State of the Phish report from Wombat Security Technologies, in which researchers measured the average click rates on phishing tests across various industries. Education had an average click rate of 10 percent; the industries that performed worst in the tests were telecommunications and retail, with 15 percent and 14 percent average click rates, respectively.