Close this Advertisement

Call Center Operations Managed More Efficiently

  • 09/01/97

Perimeter Technologyís Centrex-based VU-ACD/100 Management Information System for Automatic Call Distribution is used at over 700 sites worldwide, including the University of Utah, Provo; Thomas Jefferson University, Pennsylvania; UC Berkeley and other educational institutions.

The VU-ACD/100 interprets call event data to provide managers with critical information necessary for proper management of available Agent resources within their call center operation. Three critical areas are covered: real-time operating information, historical reporting and data archiving, and ACD load management access. Color graphic displays and reports make daily and long-term planning easier. Perimeter Technology, Manchester, NH, (800) 645-1650.

Write 608 on Inquiry Card

This article originally appeared in the 09/01/1997 issue of THE Journal.

comments powered by Disqus

White Papers:

  • Cypress Woods High School – Project HUNCH Stratasys

    Project HUNCH (High Schools United with NASA to Create Hardware) gives students the opportunity to design and build products for potential use in space missions. As part of this project, NASA asked the students of Cypress Woods High School to design and build a remotely operated vehicle (ROV) that carries a camera and can maneuver around the zero-gravity environment of the International Space Station (ISS) under the direction of ground control. Learn how the students used 3D printing to quickly and inexpensively build functional prototypes to test and improve the functionality of their design. Read more...