Close this Advertisement

Call Center Operations Managed More Efficiently

  • 09/01/97

Perimeter Technologyís Centrex-based VU-ACD/100 Management Information System for Automatic Call Distribution is used at over 700 sites worldwide, including the University of Utah, Provo; Thomas Jefferson University, Pennsylvania; UC Berkeley and other educational institutions.

The VU-ACD/100 interprets call event data to provide managers with critical information necessary for proper management of available Agent resources within their call center operation. Three critical areas are covered: real-time operating information, historical reporting and data archiving, and ACD load management access. Color graphic displays and reports make daily and long-term planning easier. Perimeter Technology, Manchester, NH, (800) 645-1650.

Write 608 on Inquiry Card

This article originally appeared in the 09/01/1997 issue of THE Journal.

comments powered by Disqus

White Papers:

  • Make a Difference. No Compromise. PDF screen shot

    Printing solutions have become complicated. With new options and technology, such as MFP or CLOUD services, it is making short and long term printing decisions much more complicated. Read this whitepaper to learn about available printing solutions that offer low acquisition costs, low energy consumption and speedy print production. Read more...