Customer Service Course Benefits Institutions -- THE Journal

Customer Service Course Benefits Institutions

04/01/97

Customer Service Excellence, a CD-ROM training program, is designed to assist an organization in all of its customer contact. Part of the firmís Business Sense Series, three CDs combine video, audio, graphics and exercises to open employeesí eyes and change their attitude towards customer relations.

The first disc, Getting Ready for Customers, emphasizes the importance of first impressions. The second and third discs, Successful Customer Contact and Excellence in Demanding Situations, provide advice on customer care with particular emphasis on specific skills such as turning a troublesome encounter into a success.

Customer Service Excellence includes Brain Teaser exercises and interactive video role playing to heighten studentsí interest. It tracks student progress and offers pre and post testing, bookmarking and customizable and reproducible print materials.

A Course Administration Guide, Tutorís Guide and Studentís Workbook are all included. Xebec Interactive Learning, Inc., Belmont, MA, (800) 932-3292, www.xebec.co.uk. W

E-Mail this page

Printable Format

Featured

CoSN, SETDA, UDT Release Guidelines for Environmentally Responsible Technology Purchasing

CoSN and SETDA, in partnership with IT and telecommunications solution provider UDT, recently released a set of Sustainability Procurement Guidelines designed to help K-12 school and district leaders, procurement officers, and technology directors make purchasing decisions that are both environmentally responsible and operationally effective.
Register Now for Tech Tactics in Education: Overcoming Roadblocks to Innovation

Tech Tactics in Education will return on Sept. 25 with the conference theme "Overcoming Roadblocks to Innovation." Registration for the fully virtual event is now open.
New National Academy for AI Instruction to Provide Free AI Training for Educators

In an effort to "transform how artificial intelligence is taught and integrated into classrooms across the United States," the American Federation of Teachers (AFT), in partnership with Microsoft, OpenAI, Anthropic, and the United Federation of Teachers, is launching the National Academy for AI Instruction, a $23 million initiative that will provide access to free AI training and curriculum for all AFT members, beginning with K-12 educators.
Discovery Education Expands DreamBox Reading to Support PreK-5 Learners

Ed tech provider Discovery Education has announced the latest enhancements to its DreamBox Reading adaptive literacy program, which now offers personalized instruction for grades PreK-5.