Customer Service Course Benefits Institutions

Customer Service Excellence, a CD-ROM training program, is designed to assist an organization in all of its customer contact. Part of the firmís Business Sense Series, three CDs combine video, audio, graphics and exercises to open employeesí eyes and change their attitude towards customer relations.

The first disc, Getting Ready for Customers, emphasizes the importance of first impressions. The second and third discs, Successful Customer Contact and Excellence in Demanding Situations, provide advice on customer care with particular emphasis on specific skills such as turning a troublesome encounter into a success.

Customer Service Excellence includes Brain Teaser exercises and interactive video role playing to heighten studentsí interest. It tracks student progress and offers pre and post testing, bookmarking and customizable and reproducible print materials.

A Course Administration Guide, Tutorís Guide and Studentís Workbook are all included. Xebec Interactive Learning, Inc., Belmont, MA, (800) 932-3292, www.xebec.co.uk. W

Featured

  • three silhouetted education technology leaders with thought bubbles containing AI-related icons

    Ed Tech Leaders Rank Generative AI as Top Tech Priority

    In a recent CoSN survey, an overwhelming majority of ed tech leaders (94%) said they see AI as having a positive impact on education. Respondents ranked generative AI as their top tech priority, with 80% reporting their districts have gen AI initiatives underway, or plan to in the current school year.

  • laptop screen displaying a typed essay, on a child

    McGraw Hill Acquires Essaypop Digital Learning Tool

    Education company McGraw Hill has announced the acquisition of Essaypop, a cloud-based writing tool that will enhance the former's portfolio of personalized learning capabilities.

  • illustration of an open book with lines and circles around it

    Foundations in Learning Launches Fluency for All Movement

    Ed tech company Foundations in Learning, creator of the WordFlight literacy assessment and intervention for students in grades 3-8, has kicked off a new movement aimed at improving reading literacy.

  • pattern of icons for math and reading, including a pi symbol, calculator, and open book

    HMH Launches Personalized Path Solution

    Adaptive learning company HMH has introduced HMH Personalized Path, a K-8 ELA and math product that combines intervention curriculum, adaptive practice, and assessment for students of all achievement levels.