Service Repairs Computers Automatically Online
Gateway has enhanced itstechnical support Web site for education clients with Gateway eSupport, whichincludes new tools to facilitate educators’ access to technical support andservice information. The service includes self-healing tools, live interactiveWeb-based technical support, and an intuitive interface for accessing technicalassistance, training and customer service information.
An Assisted Service featureallows technicians to connect to clients and their systems in real time todiagnose problems and provide solutions. For many issues, eSupport providesactive content that will automatically fix a problem if clients don’t want toexecute the required steps on their own. Because Gateway’s eSupport is fullyWeb-based, both existing and new Gateway clients can take advantage of all ofthe features free of charge. Gateway, N. Sioux City, SD, (800) 846-2000, www.gatewayatwork.com/support.
This article originally appeared in the 12/01/2000 issue of THE Journal.