GroupLink Offers Free Help Desk Software for Schools -- THE Journal

Help Desk

GroupLink Offers Free Help Desk Software for Schools

By Leila Meyer
12/03/12

GroupLink is offering its help desk software, everything HelpDesk, for free to K-12 schools and higher education institutions.

The free version of everything HelpDesk is a "lite" version and, according to the company, it is suitable for school districts and colleges seeking "simple, inexpensive software solutions." It includes three technician licenses and three group licenses, and is available as an on-premise version only. According to information from the company, it includes unlimited free software upgrades with no restrictions, no contracts or expiration dates, ad-free software, and 60 days of free consultation, support, and training.

For larger school districts and universities, the company is also offering a free, fully functional 30-day trial version of everything HelpDesk in the cloud. The trial version of the cloud-based, hosted help desk solution is intended to give larger educational institutions an opportunity to test the product's functionality before expanding to a more robust implementation. According to the company, benefits of the cloud-based version include reduced server maintenance and configuration.

According to information on the company's site, key features of the free version of everything HelpDesk include:

Web-based portal, accessible through any major browser or smartphone;
Email and calendar integration with Outlook/Exchange, GroupWise, and SMTP clients;
Email-to-ticket capabilities;
Integration with Microsoft Active Directory, Novell eDirectory, and Apple Open Directory;
Support for Windows, Mac, Novell, and all major Linux distributions;
Backend database support for MySQL 5.0 or higher, Oracle 9i or higher, MS SQL Server 2000 or higher, PostgreSQL 7.3 or higher, and Sybase 15 or lower;
Built-in reporting tool for customized service desk reports;
Customizable groups for departments;
Ticket escalation and service level agreements (SLAs) with the scheduler;
Surveys; and
Public and private knowledge base.

Further information about everything HelpDesk is available at grouplink.com.

About the Author

Leila Meyer is a technology writer based in British Columbia. She can be reached at [email protected].

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