Lexicon Technologies Debuts K–12 IT Help Desk Platform at ISTE 2017 -- THE Journal

Breaking News

Lexicon Technologies Debuts K–12 IT Help Desk Platform at ISTE 2017

By Staff
06/23/17

Image: Lexicon Technologies.

Lexicon Technologies will be demoing a newly launched IT help desk platform for K–12 called Incident IQ at the ISTE (International Society for Technology in Education) conference next week (June 25-28) in San Antonio, TX.

Already, more than 100 school districts piloted Incident IQ for the 2016-2017 school year and now it’s widely available in the United States, according to information from the company. Incident IQ offers intuitive help ticket submission that routes tickets by location, issue or asset type to specific IT teams or team members. Additionally, help tickets have collaboration tools like batch ticketing, which enables simultaneous collaboration.

Unlike enterprise help desk products, Incident IQ is built to support IT staff at schools. It can be easily integrated with most student information systems and learning management systems, for example.

Lexicon Technologies will be exhibiting in booth 926 at ISTE 2017. THE Journal will be in booth 754.

E-Mail this page

Printable Format

Featured

FCC Reports Strong Interest in Schools and Libraries Cybersecurity Pilot Program

The Federal Communications Commission has received 2,734 applications totaling $3.7 billion in funding requests from schools, libraries, and consortia for its Schools and Libraries Cybersecurity Pilot Program, the agency reported in a recent announcement.
Discovery Education Initiative Offers Free Environmental-Focused Learning Resources

Discovery Education has introduced a new collection of free digital learning materials focused on environmental studies.
OneDrive Update Adds Copilot AI Tech

Microsoft has announced new enterprise capabilities in its OneDrive cloud storage service, many of which leverage the company's Copilot AI capabilities.
U.S. Department of Commerce Proposes Reporting Requirements for AI, Cloud Providers

The United States Department of Commerce is proposing a new reporting requirement for AI developers and cloud providers. This proposed rule from the department's Bureau of Industry and Security (BIS) aims to enhance national security by establishing reporting requirements for the development of advanced AI models and computing clusters.