Information Technology

NetSupport Expands IT Asset Management to iOS, Chrome

NetSupport Expands IT Asset Management to iOS, Chrome

NetSupport has updated its IT asset management solution to work with a wider array of operating systems, to better manage users and more.

The latest iteration, NetSupport DNA: Version 4.5 — Education Edition, adds support for iOS and Chrome in addition to macOS.  "From real-time monitoring to internet metering and internet safety tools including keyword alerting , technicians can now gain a complete overview of all activity — regardless of platform — and gather data on how their technology is being used which will aid informed decision making in the future," according to a news release.

The new version also offers time-based summaries of specific users, PCs or departments, showing what time a session was logged on and off, what applications were used and when and internet usage, all over a specified time.

Other new features include:

  • The ability to use profiles to assign settings to groups of devices or users, allowing, for example, students in some grades but not others to access social media;
  • Use bookmarks to navigate between different views;
  • Deny access after multiple incorrect logins;
  • The ability to check real-time performance data, such as CPU or memory usage;
  • A "locate a user" tool that allows staff to find and contact other users;
  • When key words are triggered, images of the user and the screen are captured and a log of the incident is made to allow for follow up; and
  • Teachers can "add a concern" if a student is having an issue.

"With this update to the Education Edition of DNA, we're giving schools the ability to monitor and support users across a multi-platform environment, which is a huge benefit for those operating a range of technologies on site; allowing them to see all activity and apply profiles to groups and departments to boost efficiency even further," said Al Kingsley, managing director of NetSupport, in a prepared statement.

About the Author

Joshua Bolkan is contributing editor for Campus Technology, THE Journal and STEAM Universe. He can be reached at

THE News Update

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.