Call Center Operations Managed More Efficiently

  • 09/01/97

Perimeter Technologyís Centrex-based VU-ACD/100 Management Information System for Automatic Call Distribution is used at over 700 sites worldwide, including the University of Utah, Provo; Thomas Jefferson University, Pennsylvania; UC Berkeley and other educational institutions.

The VU-ACD/100 interprets call event data to provide managers with critical information necessary for proper management of available Agent resources within their call center operation. Three critical areas are covered: real-time operating information, historical reporting and data archiving, and ACD load management access. Color graphic displays and reports make daily and long-term planning easier. Perimeter Technology, Manchester, NH, (800) 645-1650.

Write 608 on Inquiry Card

Featured

  • laptop on a clean desk with digital padlock icon on the screen

    Data Privacy a Top Concern as Orgs Scale Up AI Agents

    As organizations race to integrate AI agents into their cloud operations and workflows, they face a crucial reality: while enthusiasm is high, major adoption barriers remain, according to a new Cloudera report. Chief among them is the challenge of safeguarding sensitive data.

  • chart with ascending bars and two silhouetted figures observing it, set against a light background with blue and purple tones

    Report: Enterprises Are Embracing Agentic AI

    According to a new report from SnapLogic, 50% of enterprises are already deploying AI agents, and another 32% plan to do so within the next 12 months..

  • stacks of glowing digital documents with circuit patterns and data streams

    Mistral AI Intros Advanced AI-Powered OCR

    French AI startup Mistral AI has announced Mistral OCR, an advanced optical character recognition (OCR) API designed to convert printed and scanned documents into digital files with "unprecedented accuracy."

  • student using a tablet with math symbols dissolving into a glowing AI

    Survey: Students Say AI Use Can Reduce Math Anxiety

    In a recent survey, 56% of high school students said that the use of artificial intelligence can go a long way toward reducing math anxiety.