NetSupport Bumps DNA Helpdesk to 2.7


NetSupport has updated DNA Helpdesk to version 2.7. DNA Helpdesk is a Web-based customer support management system designed specifically for IT professionals in education.

The new 2.7 release adds e-mail integration and support for Active Directory. It also includes a plethora of workflow and interface improvements. Some of the new features include:

  • Routing incoming e-mails directly to helpdesk personnel and triggering outgoing e-mails when comments are added to a ticket;
  • New user interface;
  • AD synchronization, which replaces the previous AD Import function, which allows user details to be updated automatically;
  • Addition of a new "publish solution" feature;
  • New conditions for the escalation rule;
  • Enhanced data fields and multiple levels of ticket types; and
  • The ability to save commonly used ticket searches.

NetSupport DNA Helpdesk 2.7 is available now. More information and a trial version are available at the link below.

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About the author: David Nagel is the executive editor for 1105 Media's online education technology publications, including THE Journal and Campus Technology. He can be reached at

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About the Author

David Nagel is edtorial director, education for 1105 Media's Public Sector Media Group. A 22-year publishing veteran, Nagel has led or contributed to dozens of technology, art and business publications.

He can be reached at You can also connect with him on LinkedIn at or follow him on Twitter at @THEJournalDave (K-12) or @CampusTechDave (higher education).