Skip to main content
Add as a preferred source on Google


NetSupport Bumps DNA Helpdesk to 2.7

##AUTHORSPLIT##<--->

NetSupport has updated DNA Helpdesk to version 2.7. DNA Helpdesk is a Web-based customer support management system designed specifically for IT professionals in education.

The new 2.7 release adds e-mail integration and support for Active Directory. It also includes a plethora of workflow and interface improvements. Some of the new features include:

  • Routing incoming e-mails directly to helpdesk personnel and triggering outgoing e-mails when comments are added to a ticket;
  • New user interface;
  • AD synchronization, which replaces the previous AD Import function, which allows user details to be updated automatically;
  • Addition of a new "publish solution" feature;
  • New conditions for the escalation rule;
  • Enhanced data fields and multiple levels of ticket types; and
  • The ability to save commonly used ticket searches.

NetSupport DNA Helpdesk 2.7 is available now. More information and a trial version are available at the link below.

Read More:

READ MORE DAILY NEWS

About the author: David Nagel is the executive editor for 1105 Media's online education technology publications, including THE Journal and Campus Technology. He can be reached at [email protected].

Proposals for articles and tips for news stories, as well as questions and comments about this publication, should be submitted to David Nagel, executive editor, at [email protected].

About the Author

David Nagel is the former editorial director of 1105 Media's Education Group and editor-in-chief of THE Journal, STEAM Universe, and Spaces4Learning. A 30-year publishing veteran, Nagel has led or contributed to dozens of technology, art, marketing, media, and business publications.

He can be reached at [email protected]. You can also connect with him on LinkedIn at https://www.linkedin.com/in/davidrnagel/ .


Featured

  • broken digital lock and glowing chain

    Check Point Researchers: AI Has Crossed into the Live Attack Chain

    AI is moving beyond assisting cybercriminals and beginning to operate within live attacks, according to a recent report from Check Point Research. The technology is making sophisticated capabilities faster and more accessible while creating new security risks for businesses deploying their own AI systems.

  • digital graph

    Building Genuinely Data-Informed School Districts

    Schools today generate enormous amounts of data. The difference between collecting it and using it effectively often comes down to quality, access, and context.

  • cloud computing circuit board background

    Cloud Crime on the Rise as Attackers Exploit Trust

    CrowdStrike's latest Threat Hunting Report traces a multiyear shift from conventional intrusions toward attacks that exploit trusted identities, cloud services, AI systems, and software dependencies.

  • abstract glowing cube outlines

    Microsoft Positions Windows as a Platform for AI Agents

    The recent Microsoft Build 2026 developer conference highlighted a significant shift in the company's Windows strategy. Rather than presenting artificial intelligence as a collection of standalone features, Microsoft is increasingly positioning Windows as an operating environment for AI agents.