SWN Launches SaaS Incident Management System

Send Word Now, a provider of on-demand emergency notification services, has released Incident Management Service (IMS), which offers incident management and mass notification tools using a software-as-a-service (SaaS) model. IMS is also fully integrated with the company's existing emergency alert system.

Schools and districts frequently use emergency notification and incident management systems to send mass alerts to students, staff, and the community, as well as first responders (fire, police, etc.), in events such as natural disasters and school lockdowns.

The IMS is operated and administered from a centralized console, or "dashboard," from which an administrator can implement a complete range of emergency procedures, including sending broadcast alerts, communicating internally, coordinating rescue efforts, reporting on related incidents and threats, and managing response procedures. Additional features of the software include task assignment, staffing and resource allocation, and incident site mapping, logging, and tracking.

The company also announced that IMS will be a key component of its Business Continuity Planning software, scheduled for release this summer.

About the Author

Scott Aronowitz is a freelance writer based in Las Vegas. He has covered the technology, advertising, and entertainment sectors for seven years. He can be reached here.

Featured

  • DreamBox Math

    Discovery Education Announces Updates to Experience, DreamBox Math

    K-12 learning solution provider Discovery Education has announced enhancements to its Discovery Education Experience and DreamBox Math products, designed to create a more personalized, engaging learning experience for students.

  • abstract pattern of cybersecurity, ai and cloud imagery

    Report Identifies Malicious Use of AI in Cloud-Based Cyber Threats

    A recent report from OpenAI identifies the misuse of artificial intelligence in cybercrime, social engineering, and influence operations, particularly those targeting or operating through cloud infrastructure. In "Disrupting Malicious Uses of AI: June 2025," the company outlines how threat actors are weaponizing large language models for malicious ends — and how OpenAI is pushing back.

  • digital dashboard featuring a shield icon, graphs, a world map, and network nodes

    IBM Launches Agentic AI Governance and Security Platform

    IBM has introduced a new software stack for enterprise IT teams tasked with managing the complex governance and security challenges posed by autonomous AI systems.

  • laptop and fish hook

    Security Researchers Identify Generative AI 'Vishing' Attack

    A new report from researchers at Ontinue's Cyber Defense Center has identified a complex, multi-stage cyber attack that leveraged social engineering, remote access tools, and signed binaries to infiltrate and persist within a target network.