Colleges and universities are under increasing pressure to migrate from traditional modes of student engagement to leverage digital technology capabilities. Aside from the need to meet students who have grown up in a heavily digital world “where they live” – institutions are experiencing staff and budgetary shortfalls that make traditional modes of engagement unsustainable. Anymore, deploying high quality digital-based technologies to deliver intelligent, interactive and personalized support is essential to support students in their day-to-day academic and campus life experiences. This presentation will highlight how Genesys is enhancing the student experience and supports current and emerging capabilities that can boost campus efforts.
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