Call Center Operations Managed More Efficiently

Perimeter Technologyís Centrex-based VU-ACD/100 Management Information System for Automatic Call Distribution is used at over 700 sites worldwide, including the University of Utah, Provo; Thomas Jefferson University, Pennsylvania; UC Berkeley and other educational institutions.

The VU-ACD/100 interprets call event data to provide managers with critical information necessary for proper management of available Agent resources within their call center operation. Three critical areas are covered: real-time operating information, historical reporting and data archiving, and ACD load management access. Color graphic displays and reports make daily and long-term planning easier. Perimeter Technology, Manchester, NH, (800) 645-1650.

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This article originally appeared in the 09/01/1997 issue of THE Journal.