PC Maker Offers Schools 24-Hour Tech Support

  • 09/01/01
Gateway, Inc. has rolled out a new service program for education customers called TechSource, which provides support, remote monitoring and resolution for Gateway systems and other major PC brands. The system uses Gateway Country stores as technology resource centers with a dedicated team of local technology experts. These experts perform on-site evaluations, technology audits and long-range planning, while remote representatives provide technical and basic how-to support.

TechSource can be accessed by phone or online, and can be set up as an advanced resource for IT managers only or as a general support center for calls from teachers, administrators or faculty staff. In addition, a school profile created for each customer helps expedite responses and provides personalized assistance from a dedicated team. Gateway, Inc., (800) 779-2000, www.gateway.com.

Gateway, Inc. has rolled out a new service program for education customers called TechSource, which provides support, remote monitoring and resolution for Gateway systems and other major PC brands. The system uses Gateway Country stores as technology resource centers with a dedicated team of local technology experts. These experts perform on-site evaluations, technology audits and long-range planning, while remote representatives provide technical and basic how-to support.

TechSource can be accessed by phone or online, and can be set up as an advanced resource for IT managers only or as a general support center for calls from teachers, administrators or faculty staff. In addition, a school profile created for each customer helps expedite responses and provides personalized assistance from a dedicated team. Gateway, Inc., (800) 779-2000, www.gateway.com.

Featured

  • laptop screen displaying a typed essay, on a child

    McGraw Hill Acquires Essaypop Digital Learning Tool

    Education company McGraw Hill has announced the acquisition of Essaypop, a cloud-based writing tool that will enhance the former's portfolio of personalized learning capabilities.

  • glowing digital brain made of blue circuitry hovers above multiple stylized clouds of interconnected network nodes against a dark, futuristic background

    Report: 85% of Organizations Are Leveraging AI

    Eighty-five percent of organizations today are utilizing some form of AI, according to the latest State of AI in the Cloud 2025 report from Wiz. While AI's role in innovation and disruption continues to expand, security vulnerabilities and governance challenges remain pressing concerns.

  • The AI Show

    Register for Free to Attend the World's Greatest Show for All Things AI in EDU

    The AI Show @ ASU+GSV, held April 5–7, 2025, at the San Diego Convention Center, is a free event designed to help educators, students, and parents navigate AI's role in education. Featuring hands-on workshops, AI-powered networking, live demos from 125+ EdTech exhibitors, and keynote speakers like Colin Kaepernick and Stevie Van Zandt, the event offers practical insights into AI-driven teaching, learning, and career opportunities. Attendees will gain actionable strategies to integrate AI into classrooms while exploring innovations that promote equity, accessibility, and student success.

  • A child surrounded by glowing, fluid virtual patterns and holographic shapes, illuminated in a dark gradient environment of blue, purple, and pink.

    ClassVR Gets Expanded VR/AR Content Library

    Avantis Education has announced a new content library for its ClassVR virtual and augmented reality platform. Dubbed Eduverse+, the library features four content suites — EduverseAI, WildWorld, STEAM3D, and CareerHub — that can be tailored to suit a variety of educational levels.