IT Trends | News & Briefs
Web Help Desk Adds Support for Lion
Web Help Desk, an online cross-platform service desk management solution, now supports Mac OS X 10.7 Lion.
Web Help Desk provides server-side operating system support for Windows Server, Mac OS X, Linux, and Unix, and server-side database support for Windows SQL Server, MySQL, Oracle, OpenBase SQL, Postgre SQL, and FrontBase. Web Help Desk also has features that cover areas such as:
- Incident management;
- Communication and correspondence;
- Account management for lightweight directory access protocol and active directory;
- Asset management; and
- Billing and parts management.
Web Help Desk is available in Free, Lite, and Pro editions with separate pricing structures for commercial and non-profit organizations. Pricing is based on the number of named logins for service desk personnel and management.
More information is available at webhelpdesk.com.
Joshua Bolkan is contributing editor for Campus Technology, THE Journal and STEAM Universe. He can be reached at firstname.lastname@example.org.