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Georgia District Outsources Device Repair To Improve Turnaround

Georgia's Rockdale County Public Schools has entered into a contract for tablet, laptop and desktop repairs in an effort to reduce costs and improve turnaround times.

After a four-month bidding process, Rockdale County Schools chose to contract with Lexicon Technologies, which already repairs printers for the district, in an agreement "projected to save the school system more than $1 million on repair coverage cost for new tablets alone, compared to competitor pricing," according to a news release.

While a student's device is being repaired, Lexicon will provide him or her with a replacement device to eliminate the cost of backup devices and reduce the time a student goes without.

"Classroom instruction simply cannot be disrupted by technology failure. We are committed to having a replacement tablet in a student's hands within 24 hours of it breaking," said Dave Wiedman, Lexicon president, in a prepared statement.

The three-year contract will go into effect November 1.

The district, which serves approximately 16,000 students with 11 elementary, four middle and three high schools, recently launched a one-to-one computing initiative. Since May the district has gained approval from its board of education to purchase nearly 2,000 Dell desktops, spend $75,000 beefing up its network infrastructure and firewall and to purchase tablets for students in select grades in two schools at a cost of nearly $700,000. Completion of the one-to-one program is scheduled for 2017.

More information about Rockdale County Public Schools is available at the district's site.

About the Author

Joshua Bolkan is contributing editor for Campus Technology, THE Journal and STEAM Universe. He can be reached at

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