Follett Revamps Sales, Customer Service To Provide Dedicated Reps
Education publisher Follett is reshaping its sales and customer service organizations.
The company said it is making the move in an effort to ensure that educational institutions have dedicated representatives with experience in the products and services they're offering.
As part of the reorganization, the number of sales representatives will double and specialized sales and customer service teams will be created for library and classroom content, new and used textbooks, technology and enterprise solutions and private and parochial. Customers, wheather they're new or existing, should also have an easier time finding a rep, as well, through the company's updated rep finder tool.
"We want to make doing business with Follett the best and easiest experience so that educators can focus their time on students," said Nader Qaimari, president of Follett School Solutions, in a prepared statement. "We are committed to a dramatically heightened level of customer service from knowledgeable salespeople who are responsive and possess expertise in our products and services."
Joshua Bolkan is contributing editor for Campus Technology, THE Journal and STEAM Universe. He can be reached at firstname.lastname@example.org.